Every product below is in production, serving enterprise brands at scale. Architecture decisions, outcomes, and stack are documented — not just named.
Agentic Commerce
Oliver AI
Problem: Retailers needed autonomous AI agents to drive product discovery and purchase across voice and mobile — without building custom AI infra.
Built: LangGraph-based agentic orchestration layer over Zence APIs (via MCP Gateway). Voice interface using Ozonetel + Sarvam AI + Smallest.ai for sub-second STT/TTS. React Native / Expo for the Zence Pocket mobile surface.
↑ Deployed to enterprise retail brands; handles product search, loyalty redemption, and purchase flows end-to-end without human handoff.
LangGraphMCPFastAPIOzonetelSarvam AISmallest.aiReact NativeExpo
Real-Time Segmentation
Segcon
Problem: Marketing teams needed millisecond-level audience segmentation on 100M+ profiles to power real-time campaign triggers.
Built: Streaming event evaluator on Kafka/Redpanda. ML propensity scoring (Spark → Polars migration for 3× speed). Profile store on ClickHouse for sub-100ms segment reads.
↑ Powers ₹250M+ in monthly client marketing revenue across 100+ enterprise brands.
KafkaRedpandaClickHousePolarsSparkFastAPIRedis
AI / ML Platform
Model Studio
Problem: Data scientists needed a governed, low-friction environment to train, version, and deploy churn/propensity models without engineering tickets.
Built: Self-serve ML platform with Airflow-managed pipelines, Vertex AI / Gemini for model hosting, and an OPA policy layer for data access governance.
↑ Cut model-to-production cycle from 3 weeks to 4 days; 12+ models in production across client verticals.
AirflowVertex AIGeminiOPAFastAPIAzureMySQLMongoDB
Customer Data Platform
Zence 360
Problem: Enterprise clients managing loyalty across 8+ countries needed a unified, real-time view of each customer — ID-resolved, omnichannel.
Built: Cloud-native CDP replacing legacy on-prem stack. Identity resolution pipeline on Spark/Polars. Behavioral event streaming via Kafka. Delta Lake for unified profile storage on Azure.
↑ 35% infra cost reduction post-migration; CDP now manages 100M+ real-time profiles across multi-country deployments (Bata: 8 countries).
SparkPolarsKafkaDelta LakeAzure SynapseClickHouseKubernetes
Campaign Automation
Zence Marketing
↑ Processes 13B+ annual messaging events. Portfolio ARR grew from $5M to $12M attributable to Zence Marketing and Zence 360 combined.
CeleryRedisKafkaFastAPIMySQLMongoDB
Loyalty & Rewards Commerce
Zence Commerce
↑ Live across 30+ enterprise accounts in Retail, QSR, and BFSI verticals.
FastAPIMySQLRedisKubernetesSegcon API
Enterprise Consent Management
OneConsent
Problem: Enterprises needed a unified, regulator-ready consent and preference management platform across all customer touchpoints.
Built: Policy engine (OPA) for consent rule evaluation. Audit-trail event store on ClickHouse. REST + webhook API for CRM/CDP integration.
↑ 100+ enterprise clients onboarded within 3 months of GA launch.
OPAClickHouseFastAPIKafkaAzureKubernetes
Loyalty-Platform-as-a-Service
LPaaS
↑ Reduced client time-to-loyalty-launch from 6 months to 4 weeks; adopted by Titan, Haldirams, and Thomas Cook.
KafkaMySQLRedisFastAPIKubernetes
Analytics & Reporting Engine
Logra
↑ 60% reduction in query-to-insight time. Used by 100+ client analyst teams daily.
ClickHouseAWS RedshiftAirflowFastAPILangGraphGeminiTableau
Agentic Infrastructure
MCP Gateway
Problem: External AI agents (including Oliver AI) needed a secure, governed way to call Zence APIs as tools without bespoke integrations.
Built: Model Context Protocol (MCP) server exposing Zence APIs as structured tool definitions. OPA-enforced auth/authz per tool call. LiteLLM routing for model-agnostic agent support.
↑ Enabled Oliver AI and 3 other internal agents to self-serve Zence capabilities — zero custom integrations per agent.
MCPLiteLLMOPAFastAPIKubernetesRedis